Returns
You can return your item within 20 days of your parcel being received by posting back to the following address:
Johansen Official
Ballina Byron 3PL Warehousing
3/1 Convair Ave, Ballina NSW 2478
PLEASE MAKE SURE TO INCLUDE YOUR NAME AND ORDER NUMBER ON THE PACKAGE.
Items must be returned in original, unworn, unwashed, unaltered condition with all original tags attached.
Johansen does not cover the shipping cost for returning an item.
All items are eligible for a store credit note only.
The total amount credited will be minus original shipping charges.
Shipping costs of returning an item is the responsibility of the customer.
Due to hygiene reasons Johansen asks that you try all swimwear on over intimates. Any swimwear returns not meeting this criteria will be returned to you.
Faulty Items
We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact us at info@johansenofficial.com.
Sale Items
Please note all purchases of sale items are final sale and cannot be returned or exchanged. We ask that you please choose carefully during sale periods to avoid any disappointment. If you have any questions about our sales items or need assistance with sizing or product details before making a purchase, please don't hesitate to contact our friendly customer service team. We're always happy to help!
Pre Order Items
Please choose carefully as Johansen does not offer order cancellations on Pre Order items before they have shipped, unless in extenuating circumstances.
Your Pre order items begin production as soon as your order is placed, so it is important to be sure about your selection.
Your Pre order items begin production as soon as your order is placed, so it is important to be sure about your selection.
Contact us on info@johansenofficial.com for any further questions.