TERMS AND CONDITIONS
The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions and if you do not agree you cannot use this website.
Changes to these Terms and Conditions
Johansen reserves to the right to change and alter the below terms and conditions. If changes are made, they are effective at time of publication on the website and your continued use of the website will represent an agreement by you to be bound by any amended terms and conditions. It is your responsibility to update yourself of these terms and conditions as they are altered from time to time.
Placing Orders and making payments
By completing a Purchase Order on the Johansen website you are agreeing to purchase the item(s) at their price at the time of your purchase.
All payments must be made at time of submitting a Purchase Order. Payments can be made by via Visa, Mastercard, Afterpay, or PayPal only. By completing payment via your selected preference you warrant that you are the or one of the authorised users of the credit or debit cards, PayPal account, or Afterpay account.
Any orders processed through this website are subject to confirmation and acceptance by Johansen. Once an order has been processed you will receive a confirmation email with the details of your order. Under certain conditions Johansen may cancel and refund your entire or parts of your order. If this occurs you will receive contact by a Johansen staff member by either or both email and telephone.
Johansen may alter prices on this website in the case of price updates or changes or errors on this website without any prior notice to you.
Returns and Exchanges
Our returns and exchanges policy is set out here.
Johansen does not offer refunds on items unless the item is faulty.
We do not offer refund or exchange on sale items, unless they have a major fault.
Items purchased on this website cannot be returned to a Johansen stockists for an exchange, credit note, or faulty issue. They may only be returned to the online store via post or to our Bangalow boutique.
Johansen does not cover postage for returns or exchanges.
In the case of a refund if the item is faulty Johansen will cover postage.
If you have received a Faulty Item
We work hard to ensure all items are checked thoroughly before posting, however if you have received an item with a manufacturing fault, under the Australian Consumer Law we will happily either fix the issue, offer you a replacement, or if both of those options are unavailable, we will then offer you a refund. Please keep in mind that we use natural fabrics, in many cases raw fabrics, due to this some items may have small marks which are not considered a fault and are a part of the natural material and make our garments so special. Many of our pieces have raw finishings as well, these are designed to have a frayed look and are also not considered a fault.
15% off discount when you buy two or more items
This is a discount that is automatically applied onto your order at checkout when you have signed up to our emails and made an account with us. You will need to be logged into your account for it to be automatically applied to your total order. 15% will be automatically taken off your entire order at checkout, it will be taken off before you make your payment, therefore the discount is not being applied automatically please email us at firstname.lastname@example.org before purchasing.
Please note: the 15% off discount does not apply to any sale items.
Except where otherwise specified, all content, imagery, designs, video and audio displayed on this website is owned by Johansen. You are authorised to view, download, and print images, audio, videos and documents for personal and informational use only, not commercial use. When doing so you are prohibited some altering, removing, or changing any content or trademarks on this website. If you wish to use any content on this website for social media or similar uses you must gain permission from Johansen before doing so and appropriately credit Johansen and third parties involved.
Under copyright laws, no imagery, content, videos, audio, documents or anything else found on this website may be copied or reproduced in any form.
The Johansen trademark is a registered trademark by Johansen and by law cannot be copied or used in any form or way without Johansen’s written consent.
In order to process your order Johansen collections personal information such as, your name, address, telephone number, and email address. This information is used to process your order and contact you in regards to your order if necessary, for the purpose of delivery this information will be written on your Australia Post parcel.
Your email will be collected to process your purchased orders, inform you of new collection drops, promotional periods and other information or events connected to Johansen and third party partners. Your email will not be provided to any third party partners of Johansen for their explicit use.